At our website, we keep refunds and returns simple, stress-free, and fair—just like we do with everything else. We get it: sometimes a pair of sunglasses doesn’t fit quite right, or it’s not what you imagined. That’s okay! We want you to feel confident in your purchase, so we’ve built our refund and return policy around what matters most to you: flexibility, clarity, and no unnecessary hassle.
60-Day Return Period
We offer a 60-day return window for all orders—no strings attached. If you’re not completely satisfied with your sunglasses, or if they don’t meet your expectations, you can initiate a return within 60 days of receiving your order. This applies to all products, regardless of style or order size.
To be eligible for a return, items must be in their original condition: unused, undamaged, with all original packaging (if applicable). We understand accidents happen, but please do your best to keep the sunglasses in the same shape you received them—this helps us process your return quickly and smoothly.
Refund Processing Time
Once we receive your returned item and inspect it to confirm it meets our return eligibility requirements, we’ll process your refund promptly. Here’s what you can expect:
Refund Timeline: All refunds are processed within 5-10 business days of us receiving and approving your return. Please note that this is the time it takes for us to initiate the refund—your bank or payment provider may take a few additional days to credit the funds back to your original payment method.
Refund Currency: All refunds are issued in USD (United States Dollar), matching the currency used for your original purchase. There are no extra fees or currency conversion charges applied to your refund.
Return Shipping Information
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or we made a mistake with your order (e.g., wrong style, wrong size). In cases where we are at fault, we will provide you with a prepaid shipping label to send the item back at no cost to you.
To start your return, please visit our “Contact Us” page to get in touch with our customer service team. We’ll send you simple, step-by-step instructions to help you ship your item back to us quickly.
Non-Refundable Items
In rare cases, items that are heavily used, damaged (due to customer neglect), or missing original packaging may not be eligible for a full refund. If this is the case, our team will contact you to discuss your options before processing your return.
That’s it—no complicated fine print, no hidden rules, just a fair and simple refund and return process. We want you to love your sunglasses, but if you don’t, we’re here to make it right. If you have any questions or need help with a return or refund, don’t hesitate to reach out via our “Contact Us” page.
